Netsol always cares about customers voice and doing it’s best to provide better support.
-In-depth technical support, building relationships based on win-win strategy
Also Netsol keep trying to improve product qulity and reliability continuously.
– Comply with world wide standard quality assurance levels
– Tight control on foundry and test house to insure better quality and reliability level
Quality Improvement Concept
Netsol always cares about customers first with top priority on quality.
We will keep doing our best to satisfy our customers by delivering best value.
Customer Quality Support
– New Die
– Die Revision > PCN Submit
– New System Launching > Customer Requirement
PCN (Process Change Notification) Process
– Issuance and control of PCN
– The notification of customers stating the changes made in thr raw / supplementary materials, design, or process of a mass produced product
Failure Analysis Flow (Customer Claims)
– Effectively handling claim
– Preventing the recurrence of the same problem
Rating & Ranking
Our major customers, each according to their own evaluation standards in areas such as Technology, Quality, Responsiveness, Delivery, Cost, Periodically conduct comparative ranking and rating for their Semiconductor suppliers.
– Technology : Technology & Roadmap Alignment, Product Leadership
– Quality : Quality Performance (In Process & Field), FA TAT, Technical support
– Delivery : On time Delivery, Linearity, Supply Flexibility